We are unable to cancel your order once your order has been placed. If you wish to return or obtain store credit, please email us at contact@byblance.com with your full name and order number or additional information.
We are only able to make address changes to an order once it has been placed. Please contact customer service at contact@byblance.com to assist. We ask that you please review the items in your cart and your shipping address prior to placing your order. We cannot make changes to your order once your package has been fulfilled and shipped.
- Gently Local Delivery (Next Day Delivery applies to selective local zip codes in and around Los Angeles for $6.99 USD) Orders must be placed by 2pm Monday - Thursday.
- USPS 4-7 business days (Standard Shipping within the US for $9.99)
- FedEx 2-Day (Priority Shipping within the US for $45.00 USD) Orders must be placed by 2pm Monday - Thursday.
- APC Postal Logistics (International Shipping for $25.00 USD)
We ask that you please contact Customer Service at contact@byblance.com should an incorrect address be placed upon checkout. Unfortunately, we are unable to make any address changes to your order once your package has been fulfilled and shipped.
Our team does their best to process your order as promptly as possible within 2-3 business days. This does not include orders placed during the Holidays. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. Please be sure to check your spam/junk folder for this confirmation email.
Below are our current fulfillment + shipping time frames.
Domestic (orders shipped within the US) - ORDERS PLACED DURING THE HOLIDAYS DO TAKE A LITTLE LONGER TO PROCESS DUE TO A HIGH VOLUME ORDERS
- Standard Shipping for $9.99 USD - order will be fulfilled and delivered within 4-7 business days via USPS.
- Priority Shipping for $45.00 USD - order will be fulfilled and delivered within 2-3 business days via FedEx. (Orders must be placed by 2pm Monday - Thursday). FedEx CANNOT ship to USPS P.O. boxes, APO P.O. Boxes or Military FPO/DPO addresses.
International (orders shipped outside of the US) - ORDERS PLACED DURING THE HOLIDAYS DO TAKE A LITTLE LONGER TO PROCESS DUE TO A HIGH VOLUME ORDERS
International Shipping for $25.00 USD - order will be fulfilled and shipped within 2-4 business days. The package will then be shipped via our partner carrier, APC Postal Logistics.
International orders can take approximately 8-25 BUSINESS DAYS to be delivered as your package will undergo customs inspections when exiting the US and again when entering the receiving country. There will not be status updates online while your package is being reviewed by customs. Once your package clears customs in your country, the final stages of your delivery will be completed by your local mail carrier. Please keep in mind that international shipments can be delayed if they’re
randomly selected for further inspection while undergoing customs clearance.
Holiday Order Processing Disclaimer:
Orders placed during the holidays can take 6-10 business days to process and ship due to the high volume of orders we receive. Our exceptional team will continue to do their best to ensure your package is shipped as promptly as possible. Your patience is greatly appreciated.
At this time we do not offer Next Day/Overnight shipping. Our fastest shipping speed is Priority Shipping via FedEx for orders outside of Los Angeles County. Priority Shipping orders are fulfilled and can be delivered within 2-3 business days via FedEx 2-Day. This option is only available for orders shipped within the US.
