Our team is available to assist you Monday - Friday from 8am - 5pm PST (excluding weekends and national holidays). Please send an email to contact@byblance.com and our Customer Service team will be happy to respond to your inquiry within 24-48 business hours. We ask that you please check your spam/junk folder as our emails can be located there.
Email regarding an Order: Please include your First and Last name, your Order number (if available), and your email address entered upon checkout.
Email regarding a Return: Please include your Return tracking number, First and Last name, your order number (if available), and the email address entered upon checkout.
Click “Login” at the top right corner of our website. Then select “Create Account”. You may also click here to create a new account.
To edit your account, you will need to login into your account to manage your account details such as your email, password, shipping and/or billing information.
If you’ve attempted to reset your password here, and you did not receive a password reset email, please contact our Customer Service team at contact@byblance.com to further assist you.
Unfortunately, there are no guarantees an item will be restocked, however, we encourage you to sign up for a restock notification email if the item you love, should we restock at any time. To do this, click on the item you love, click your size, and if the item and your size is sold out, enter your email here. To not miss an email, we recommend adding Naked Wardrobe to your contact list to ensure our emails do not land in your spam/junk folder.
Should an item you love be out of stock, we recommend signing up for a restock notification on the product’s page. We will then notify you via email when the item is restocked. We are always working on bringing you the newest collections and designs! Sign up for our email newsletter at the bottom of our website to stay up-to-date on all things BYBLANCE!
Once items are added to your cart, click “Checkout” to be directed to the next page where you will enter and apply your discount code.
Unfortunately, we are unable to apply multiple discount codes to a single order. However, most of our discount codes can be combined with any ongoing sales that do not require a code!
We are unable to cancel your order once your order has been placed. If you wish to return or obtain store credit, please email us at contact@byblance.com with your full name and order number or additional information.
We are only able to make address changes to an order once it has been placed. Please contact customer service at contact@byblance.com to assist. We ask that you please review the items in your cart and your shipping address prior to placing your order. We cannot make changes to your order once your package has been fulfilled and shipped.
- Gently Local Delivery (Next Day Delivery applies to selective local zip codes in and around Los Angeles for $6.99 USD) Orders must be placed by 2pm Monday - Thursday.
- USPS 4-7 business days (Standard Shipping within the US for $9.99)
- FedEx 2-Day (Priority Shipping within the US for $45.00 USD) Orders must be placed by 2pm Monday - Thursday.
- APC Postal Logistics (International Shipping for $25.00 USD)
We ask that you please contact Customer Service at contact@byblance.com should an incorrect address be placed upon checkout. Unfortunately, we are unable to make any address changes to your order once your package has been fulfilled and shipped.
Our team does their best to process your order as promptly as possible within 2-3 business days. This does not include orders placed during the Holidays. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. Please be sure to check your spam/junk folder for this confirmation email.
Below are our current fulfillment + shipping time frames.
Domestic (orders shipped within the US) - ORDERS PLACED DURING THE HOLIDAYS DO TAKE A LITTLE LONGER TO PROCESS DUE TO A HIGH VOLUME ORDERS
- Standard Shipping for $9.99 USD - order will be fulfilled and delivered within 4-7 business days via USPS.
- Priority Shipping for $45.00 USD - order will be fulfilled and delivered within 2-3 business days via FedEx. (Orders must be placed by 2pm Monday - Thursday). FedEx CANNOT ship to USPS P.O. boxes, APO P.O. Boxes or Military FPO/DPO addresses.
International (orders shipped outside of the US) - ORDERS PLACED DURING THE HOLIDAYS DO TAKE A LITTLE LONGER TO PROCESS DUE TO A HIGH VOLUME ORDERS
International Shipping for $25.00 USD - order will be fulfilled and shipped within 2-4 business days. The package will then be shipped via our partner carrier, APC Postal Logistics.
International orders can take approximately 8-25 BUSINESS DAYS to be delivered as your package will undergo customs inspections when exiting the US and again when entering the receiving country. There will not be status updates online while your package is being reviewed by customs. Once your package clears customs in your country, the final stages of your delivery will be completed by your local mail carrier. Please keep in mind that international shipments can be delayed if they’re
randomly selected for further inspection while undergoing customs clearance.
Holiday Order Processing Disclaimer:
Orders placed during the holidays can take 6-10 business days to process and ship due to the high volume of orders we receive. Our exceptional team will continue to do their best to ensure your package is shipped as promptly as possible. Your patience is greatly appreciated.
At this time we do not offer Next Day/Overnight shipping. Our fastest shipping speed is Priority Shipping via FedEx for orders outside of Los Angeles County. Priority Shipping orders are fulfilled and can be delivered within 2-3 business days via FedEx 2-Day. This option is only available for orders shipped within the US.
Although we do not offer expedited shipping for international orders at this time, we hope to introduce this option in the future.
Yes. We offer the USPS delivery option to USPS, APO or Military FPO/DPO addresses. Please select Standard Shipping at checkout.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. This email will include a link to your tracking information. We ask that you please allow 24 - 48 hours for tracking updates to become available on the mail carrier’s websites. Please be sure to check your spam/junk folder for this confirmation email as our emails may be located there.
If you did not receive your shipping confirmation email, we recommend logging into your ByBlance account and visiting your account’s order history page to be directed to your tracking information. If you still need assistance, please contact our Customer Service team at contact@byblance.com. When emailing about an order, please include your First and Last name, your order number (if available), and the email address entered upon checkout.
If you recently received the tracking number, it can take 24 - 48 hours for your tracking information to be updated by the mail carrier.
Should you not receive your package within the estimated delivery time frame, please contact our team at contact@byblance.com for further assistance locating your order.
Keep in mind that international orders can be delayed should Customs team members select your package for further inspection while undergoing customs clearance. Your patience and understanding is highly appreciated.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you’ll also need the receipt or proof of purchase. please note: you must provide a valid email address at checkout at the time of your purchase in order to locate your order number.
Returns that have been tried on must be sent back without makeup, self-tanner, deodorant, pet hair or any other stains. items returned with stains and/or final sale items will be processed for store credit.
You can always contact us for any return questions at contact@byblance.com
We do not provide prepaid return labels at this time unless you received a damaged or incorrect garment. If this is the case, please email contact@byblance.com with a photo of the damaged or incorrect garment, and our team will be happy to rectify this issue.
If you're inquiring to process a return for any other reason, you would be responsible for the return shipping cost.
The 15-day period begins from the date of delivery (the day you received your package). If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned and/or not processed.
Please allow 7 - 10 business days for our team to process your return from the day we receive it. All refunds will be reflected back to the original form of payment provided at checkout within 2-10 business days once we process your return. This will depend on your financial institution.
Should you need further assistance, please email your Return tracking number (RMA#) to contact@byblance.com if you’d like our customer service team to look into the status of your return. Keep in mind that our team cannot check the status of your return without a return tracking number.
All orders paid for with an e-Gift Card will be processed back into the Gift Card amount. Please contact our Customer Service team at contact@byblance.com for further assistance.
- Visa
- MasterCard
- American Express
- Discover
- Afterpay
- PayPal
- Shop Pay
- Amazon Pay
- Google Pay
- Venmo
- Cash App Pay
All payments are refunds are processed in US Dollars (USD).
All refunds are issued to the original form of payment. However, should we not be able to refund your original method of payment, Naked Wardrobe will be happy to offer store credit only.
Once you submit a return request, you will receive an email confirmation verifying we have received your request. From there you will be contacted via email throughout the returns process.
Should you have more questions or need assistance, please contact at contact@byblance.com
Please review the care instructions provided on the care tag inside your garment. This tag can be found on the inner left seam of your garment.
In the event you received an incorrect size, please include this in the return reasoning and we can process your exchange through the returns portal and email us at contact@byblance.com
Please note: we can only exchange the same style.
Should you wish to receive a different item, please place a new order and we will ship your package to you as promptly as possible.
